Shipping policy
Processing
Orders ship within 2 business days (Monday to Friday, excluding US holidays). You will receive an email with a tracking link as soon as your parcel is on its way. Orders ship in a plain mailer.
Delivery times
- United States: tracked delivery in 7 to 10 business days after dispatch. Shipping is free on orders of 2 or more boxes, or on orders of $44 or more, in every country we ship to; other orders pay the rate shown at checkout.
- Other countries: where shipping is offered at checkout, tracked delivery in 10 to 14 business days after dispatch. Import duties, taxes or customs fees are set by your country and are your responsibility. We do not collect them.
Weather, holiday volumes and customs clearance can add days. We keep you updated with all tracking information we have.
Address problems
Please check your address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-shipping; a new shipping charge may apply. If you notice a mistake, email us right away and we will fix it if the parcel has not yet shipped.
Lost or damaged parcels
Delivery times are estimates. In rare cases (customs checks, carrier delays) a parcel can take up to 30 days to arrive. If your parcel has not arrived within 30 days of dispatch, email us and we will send a replacement or refund you in full.
If tracking shows no movement for 10 business days, or a parcel arrives damaged, email info@thalpea.com with your order number and, for damage, a photo. We will replace the order or refund it.
Subscriptions
Subscription boxes ship on the renewal date shown in your account, with the same processing and delivery times.
Contact
info@thalpea.com · +1 (833) 862-0172
Thalpea, 1111B S Governors Ave STE 23936, Dover, DE 19904, US
